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FAQs

IS SHIPPING FREE?

We offer FREE ground shipping on all domestic U.S. orders. Orders may take approximately 3-5 business days (but not limited to) to be processed upon receipt of order.

DO YOU SHIP INTERNATIONALLY?

We are happy to serve shoppers from all over the world but at this time we are only offering shipping on domestic orders within the United States.

WHAT IS YOUR RETURN POLICY?

We want you to be fully satisfied with every item you purchase from www.EverlastingFlowersJewelry.com. If you are not satisfied with an item, you may return the item that you purchased within 30 days for a full refund less any shipping & handling or other charges.

We will accept authentic items for return under all conditions for review and approval which were purchased through www.EverlastingFlowersJewelry.com: Item must be returned in new, unused and in resalable condition including all packaging. Items that have been worn, damaged, and/or altered will not be refunded. Sale or discounted items are final sale and are not returnable and will not be refunded. Shipping & Handling charges are nonrefundable.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

PLEASE SEE TERMS & CONDITIONS FOR MORE DETAILS

DO YOU EXCEPT RETURNS FROM OTHER RETAILERS?

Merchandise purchased from outside www.EverlastingFlowersJewelry.com must be Returned / Exchanged to the store you originally purchased it from. They will be able to assist you with your return/ exchange according to their policy and procedures. Please note: Items purchased at www.EverlastingFlowersJewelry.com cannot be returned to any department store or specialty store.

DO YOU OFER PRICE ADJUSTMENTS?

Prices for our products are subject to change without notice. Price adjustments will NOT be honored or limited to items that have been placed on sale or discounted for any and all previous purchases. Adjustments cannot be honored for any coupons or promotion codes offered on previous purchase.

*Please ensure you apply any offers at time of purchase to take advantage of the promotion, no exceptions.

HOW DO I CONTACT EVERLASTING FLOWERS JEWELRY?

Email us at Info@everlastingflowersjewelry.com

 

PRODUCT

WHAT IS STERLING SILVER JEWELRY?

Sterling silver jewelry contains an alloy of 92.5% pure silver, .925 sterling silver is comprised of 92.5% pure silver alloyed with other metals for strength, shine, and durability. The remaining 7.5% of the alloy is usually comprised of copper or nickel. Sterling silver jewelry is stamped with ".925" to indicate the purity of metal.

WHAT IS SILVER-PLATED JEWELRY?

Silver-plated jewelry are electroplated, which means a coating of 100 percent silver is chemically deposited on base metal. The silver layer is bonded to the base metal via electric current. The quality of silver-plate is determined by the thickness of the silver coating. Examples of base metals include iron, steel, copper, brass, nickel, and zinc.

WHAT IS RHODIUM PLATING?

Rhodium plating is a member of the platinum group of metals; rhodium is often used to give a platinum type finish and adds durability and anti-tarnish to silver. Rhodium Plating provides protection for our sterling silver jewelry and gold jewelry, coating it to help prevent tarnish and scratches.

WHAT IS RESIN IN JEWELRY?

Resin casting is a method of plastic casting where a mold is filled with a natural or synthetic liquid resin, which then hardens. Resin in jewelry making is used to seal images and/or found objects to create handmade long-lasting mementoes that you can wear.

WHAT TYPE OF FLOWERS ARE USED?

The flowers used in our collections have been gathered from fields in and around Taxco, Mexico. Some of the flowers used are pansies, violets, forget-me-nots, sweet alyssums, verbena, roses, daisies, lantana camara, and amaryllises.

WHAT IS THE BEST WAY TO CARE FOR MY JEWELRY?

Please use appropriate care to enjoy and cherish our jewelry. We recommend using a silver polishing cloth. We do NOT recommend cleaning the items with liquid sterling silver cleaner or silver polish. Avoid direct contact with water (salt or fresh), excessive perspiration, and chemicals such as chlorine, sulfur, perfume, detergent and lotion. Excessive light, heat or moisture will deteriorate the quality of stones, plating on the metal and crystals & stones. The color of the crystals and some stones may fade if constantly exposed to the sun.

Our collections consist of precious metal (sterling silver) and they are often plated with gold. The metal may darken or tarnish with normal wear. We recommend gently wiping the metal surface with a polishing cloth; however, excessive polishing will rub off the plating and is not recommended.

Because most of the stones used in our collection are natural crystal, semi-precious or precious stones and pearls, they may vary in shape, size and color. Inclusions can be seen in natural stones and is a part of their beauty. Also note Pearls and most stones do not stand the force of cleaning agents, polishing cloth or ultrasonic cleaners.

 

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